2 Results
Author: Ministry of Health
Publication date:
Summary
The code was developed to enable clients give feedback about services received by scanning this QR Code
Author: Ministry of Health, Standards, Compliance and Patient Protection Department
Publication date:
Summary
Client satisfaction has previously been estimated from periodic surveys, such as CSS, NSDS and HFQAP. Actions following these surveys have been minimal, not systematic hence without significant impact. Now moving towards integrating routine client feedback in routine service delivery for immediate corrective action using Quality Improvement (QI) approaches. Implementation are of routine client feedback will cover both public and private health facilities in Uganda. It is not a standalone (its not a survey) but integrated into routine health service delivery.