The Uganda National Infection Prevention and Control (IPC) Guidelines, 2nd Edition, provide national standards for preventing healthcare-associated infections and improving patient and health worker safety. The guidelines outline core IPC components, surveillance, and quality improvement strategies aligned with WHO recommendations to strengthen routine and outbreak response practices across all healthcare levels

These guidelines are meant to outline the process of engaging clients as key stakeholders in the management of health services and to get feedback on the quality of health services provided in health facilities so that gaps are identified and addressed to improve the quality of services in the national health system. The routine client satisfaction feedback tool
included in this guide contains key aspects of healthcare service delivery to ensure that emerging issues are addressed and services are responsive to their expectations/needs.